Beta Terms

1. What "Beta" means

"Beta" is a pre-general-availability stage of software during which:

• Features are still being built, tested, and refined.
• Bugs, unexpected behaviour, and downtime are possible.
• Data schemas may change; migrations may occur that require re-entry of some data.
• Third-party integrations (Razorpay, WhatsApp, AI) may not be fully live.
• The Service is offered free of charge. There are no paid obligations during Beta.

2. AS-IS, AS-AVAILABLE, NO WARRANTY

During Beta, the Service is provided WITHOUT ANY WARRANTY OF ANY KIND, express or implied, including but not limited to:

• Warranty of merchantability
• Warranty of fitness for a particular purpose
• Warranty of accuracy of AI-generated content (Saathi answers, invoice extraction, etc.)
• Warranty of uninterrupted, secure, or error-free operation
• Warranty of compliance with any specific regulatory framework

You use the Service entirely at your own risk.

3. Data risk during Beta

You expressly acknowledge that:

• Data you enter may be lost, corrupted, or reset during Beta migrations. We take backups (daily rotation, 30 days retention) but do not guarantee recovery.
• You should export critical data (via Admin → Export) at least weekly if you are using SolvexaRetail for any live business purpose.
• You should not use SolvexaRetail as the sole system of record for statutory filings (GST returns, tax returns) during Beta without independent verification.
• You should maintain independent backups of your critical business records.

4. AI-generated content disclaimer

SolvexaRetail includes AI features (Saathi, invoice OCR, bank statement extraction, forecast diary). AI outputs may be:

• Inaccurate, incomplete, or contextually wrong
• Hallucinated (i.e. sound confident but be factually incorrect)
• Biased or reflect the training data of the underlying model
• Unavailable during model provider outages

Always verify AI-generated outputs before acting on them, especially for financial, tax, medical (Pharma POS drug interactions), or legal decisions. We are not liable for consequences of relying on AI output without human review.

5. Feature changes without notice

During Beta, we may add, modify, or remove features without prior notice. We will endeavour to preserve your data through such changes but do not guarantee backward compatibility of API endpoints, database schemas, or user interfaces.

6. Support during Beta

Beta support is provided on a best-effort basis — see the Support Policy. The primary support channel is:

• Saathi AI — in-app chatbot, available 24×7 with typical 5-second response
• Email: contactus@solvexaretail.com — best-effort within 2 business days

There is no phone support, no on-call rotation, and no SLA during Beta.

7. Our right to terminate Beta or your access

We reserve the right to:

• Terminate the Beta program at any time with 30 days' notice.
• Suspend or terminate your access without notice if we detect abuse, spam, illegal activity, or breach of the Acceptable Use Policy.
• Rate-limit or throttle any account showing unusual usage patterns (e.g. more than 10,000 API calls per hour, more than 100 tenants created from one IP).
• Delete any account inactive for more than 90 days during Beta.

Upon Beta termination, we will provide at least 30 days for you to export your data.

8. Limitation of liability during Beta

Our total aggregate liability for any and all claims arising during Beta is capped at ₹1,000 (Rupees One Thousand), notwithstanding any provision to the contrary in the main Terms.

9. Transition from Beta to General Availability (GA)

When we move from Beta to GA, we will:

• Notify all active tenants at least 60 days in advance via in-app banner + email
• Give you the choice to upgrade to a Paid Plan or wind down your account
• Preserve all your data through the transition
• Publish revised (post-Beta) Terms of Service

Continued use after GA transition requires acceptance of the revised Terms.

10. Beta feedback

We welcome bug reports, feature suggestions, and general feedback via /Support or email. Feedback you send may be used by us to improve the Service without compensation or attribution.

11. Contact

Beta questions: contactus@solvexaretail.com
Solvexa Systems · Bengaluru, Karnataka, India