You must be at least 18 years old and legally capable of forming a contract under Indian law to use the Service. By signing up you represent that (a) all information provided is accurate, (b) you are authorised to bind the Tenant, and (c) you will comply with all applicable laws (including the GST Act, the Companies Act 2013, and DPDPA 2023).
We may verify your email, phone, GSTIN and other identifiers. False or misleading information is grounds for immediate suspension.
New Tenants receive a free 90-day trial with full feature access, subject to fair-use limits (Saathi AI: 50 calls/day/tenant, WhatsApp bill share: 100 messages/month, 5 stores, 25 users). No credit card is required. At the end of the trial, you may upgrade to a Paid Plan or your account will move to a read-only "expired" state for 30 days and then be scheduled for deletion.
Paid Plan pricing is published at /Billing/Upgrade and denominated in INR. Prices may include or exclude GST as indicated on the plan page. All Paid Plans auto-renew monthly on the anniversary of your first successful charge unless cancelled at least 7 days prior.
Failure to pay renews the account into a 7-day Grace period. After Grace, features are read-only. After 30 days unpaid, data is scheduled for deletion in accordance with our Refund & Cancellation Policy.
Cancellation is available anytime from Billing → Upgrade or by emailing contactus@solvexaretail.com. No pro-rata refund is offered for partial months, subject to the Refund Policy.
All business data you upload — including items, customers, vendors, transactions, prescriptions, financial entries — remains yours. We process it solely to deliver the Service.
You may export your data at any time from Admin → Export in CSV/JSON/PDF format. On account deletion we hard-delete PII within 30 days and remove backups within 90 days, subject to statutory retention requirements (e.g. GST returns must be retained for 7 years as required by the GST Act; we retain anonymised transaction totals only).
You agree NOT to:
Violation may result in immediate suspension without refund. Repeat or severe violations may be reported to law-enforcement authorities.
| Feature | Trial | Starter | Growth | Enterprise |
|---|---|---|---|---|
| Stores | 5 | 1 | 3 | Unlimited |
| Users | 25 | 2 | 10 | Unlimited |
| POS terminals | 10 | 2 | 8 | Unlimited |
| Saathi AI (calls/day) | 50 | 50 | 500 | Custom |
| WhatsApp bill share | 100/mo | 100/mo | Unlimited | Unlimited |
| Storage (GB) | 10 | 10 | 50 | Custom |
Beyond limits, the Service will queue or throttle. Sustained excess use may prompt an upgrade recommendation.
See our Support Policy. Summary: free-tier and Starter customers get support via Saathi AI (in-app chatbot) and email at contactus@solvexaretail.com. Growth and Enterprise plans include WhatsApp / phone SLAs.
We target 99.5% monthly uptime for Paid Plans. Trial and free tiers are provided "as is" with no SLA. Scheduled maintenance is announced 24 hours in advance where possible. In case of extended unplanned outage (> 4 hours in a rolling 30-day window), Paid Tenants may claim a pro-rata service credit by emailing support.
The Service, its source code, database schema, AI prompts, brand marks, and design system are owned by Solvexa Systems. You receive a limited, non-exclusive, non-transferable licence to use the Service during your active subscription.
Your business data (items, customers, transactions, etc.) is your intellectual property and we claim no rights in it.
The Service integrates with third parties including Razorpay (payments), Meta / GoDaddy (email & WhatsApp), Ollama / Anthropic (AI), DigitalOcean (hosting). Use of the Service is subject to their respective terms. We select these providers for reliability but do not guarantee their uptime or accuracy.
To the maximum extent permitted by law, we make NO WARRANTIES, express, implied, statutory, or otherwise, including without limitation warranties of merchantability, fitness for a particular purpose, title, non-infringement, or that the Service will be uninterrupted, secure, error-free, or free of viruses. No advice or information obtained from us shall create any warranty not expressly stated in these Terms.
You acknowledge that (a) software may contain bugs or errors, (b) features may change, break, or be removed during Beta, (c) data may be reset or lost during Beta migrations, and (d) the Service is not a substitute for professional financial, tax, or legal advice.
To the maximum extent permitted by law:
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. In such jurisdictions, our liability is limited to the greatest extent permitted by law.
You agree to indemnify, defend, and hold harmless Solvexa Systems, its officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, actions, suits, proceedings, losses, damages, costs, expenses (including reasonable legal fees), and liabilities arising out of or relating to:
We reserve the right to assume exclusive control of the defence of any claim for which you are obligated to indemnify us. In such event, you agree to cooperate with our defence.
Neither party is liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to: acts of God, war, terrorism, riots, embargoes, government action (regulation, statute, court order), fire, flood, earthquake, epidemic or pandemic, strike, labour dispute, internet or telecommunications failure, third-party cloud/hosting outage, cyberattack (DDoS, ransomware), or supply chain disruption.
To the extent permitted by Indian law, you agree that any dispute with us shall be pursued individually, not as part of any class, consolidated, or representative action. You waive any right to a jury trial (where applicable). This clause does not limit your rights under mandatory consumer protection statutes.
Either party may terminate at any time. On termination:
We may amend these Terms with 30 days' notice via email and in-app banner for material changes. Continued use after the effective date constitutes acceptance. If you disagree, cancel before the effective date.
These Terms are governed by the laws of India. Disputes shall be exclusively subject to the courts of Bengaluru, Karnataka. The parties agree to attempt good-faith resolution via email before initiating any legal action.
Legal notices: contactus@solvexaretail.com
Solvexa Systems · Bengaluru, Karnataka, India