Acceptable Use Policy (AUP)

1. Prohibited business activities

You may NOT use SolvexaRetail to conduct or facilitate:

• Sale of controlled or scheduled drugs without appropriate pharmacy licence (Schedule X, narcotics under NDPS Act 1985)
• Sale of illegal firearms, ammunition, or explosives
• Sale of counterfeit goods, pirated software, or knock-off branded merchandise
• Sale of items regulated under the Wildlife Protection Act 1972 (ivory, tiger skin, etc.)
• Prostitution or human trafficking
• Illegal gambling (except state-authorised lotteries)
• Ponzi schemes, pyramid schemes, MLM structures that violate the Prize Chits and Money Circulation Schemes (Banning) Act 1978
• Unlicensed sale of alcohol, tobacco, or other regulated goods
• Money laundering, terrorism financing, or sanctions evasion
• Tax evasion, GST fraud, or invoice manipulation

2. Prohibited content

You may NOT upload, store, or transmit through the Service:

• Obscene, defamatory, or hate-speech content
• Content that infringes any patent, trademark, copyright, or trade-secret
• Content that violates any person's privacy or right of publicity
• Child sexual abuse material (CSAM) — reported immediately to CBI
• Malware, viruses, or malicious code
• Content that impersonates any person or business (including false GSTIN, PAN, or MSME registration numbers)

3. Prohibited technical activities

You may NOT:

• Attempt to breach or circumvent the Service's security controls
• Access or attempt to access data belonging to other tenants
• Reverse-engineer, decompile, or disassemble the Service or its APIs
• Use automated scripts (bots, scrapers) to interact with the Service beyond documented API endpoints
• Exceed documented rate limits, quotas, or fair-use caps
• Send probes, port scans, or vulnerability scans against our infrastructure without prior written authorisation
• Use the Service to launch attacks (DDoS, brute-force, credential stuffing) against any third-party
• Create multiple accounts to evade rate limits, storage caps, or feature restrictions
• Share account credentials with third parties (each user needs their own login under the Growth or Enterprise tier)

4. Prohibited messaging use

SolvexaRetail includes email, SMS, and WhatsApp messaging features. You may NOT:

• Send unsolicited bulk messages (spam) to recipients who have not opted in
• Send messages that violate the TRAI TCCCPR-2018 (telecom commercial communication regulations)
• Send messages that violate Meta's WhatsApp Business Messaging Policy
• Impersonate other businesses or use misleading sender identities
• Send phishing, malware, or scam links
• Send content that constitutes harassment, threats, or coercion
• Send political campaign messages in violation of election commission rules

All outbound messages MUST include a valid unsubscribe / STOP mechanism.

5. Prohibited AI use (Saathi + Ollama + Claude)

You may NOT use the AI features to:

• Generate content that violates applicable law (obscene, defamatory, infringing)
• Attempt to reverse-engineer the AI models or extract training data
• Circumvent AI safety controls (jailbreak attempts, prompt injection)
• Make automated decisions with significant impact on individuals without human review (loan approvals, hiring, medical diagnosis)
• Generate deep-fakes, synthetic identity documents, or misleading media

6. Fair-use limits (soft enforcement)

The Terms of Service define per-tier fair-use limits. In addition:

• Signups: 5 per IP per 15 minutes (enforced)
• Password resets: 5 per IP per 15 minutes (enforced)
• Login attempts: 30 per IP per 5 minutes (enforced)
• API calls: 300 per minute per user (default; specific endpoints may have stricter caps)
• AI calls: 50 per day per tenant on Trial/Starter (500 on Growth)

7. Enforcement

We monitor for violations via automated systems and manual review. When a violation is detected:

1. First offence: we email you with details + 48 hours to remediate
2. Second offence within 90 days: temporary suspension (up to 7 days)
3. Severe or repeated offence: permanent account termination without refund + potential referral to authorities
4. Immediate action: for illegal activity, spam, malware, or breach of security — no notice required

8. Reporting abuse

To report a violation of this Policy by another SolvexaRetail user or tenant, email contactus@solvexaretail.com with subject "ABUSE REPORT". We acknowledge within 24 hours regardless of plan tier and investigate within 5 business days.

9. Government / regulatory requests

We cooperate with lawful requests from Indian authorities (police, DGGI, CBI, SEBI, RBI, Data Protection Board of India). Requests must be in writing on official letterhead and cite the applicable legal provision. We do not voluntarily disclose user data without such process.

10. Contact

AUP questions or abuse reports: contactus@solvexaretail.com
Solvexa Systems · Bengaluru, Karnataka, India