Refund & Cancellation Policy

1. Trial (free 90 days)

The 90-day trial is fully free. No credit card is required. You may cancel any time from Account → Delete or by not upgrading. There is nothing to refund.

2. Monthly Paid Plans (Starter / Growth)

All paid plans are billed monthly in advance.

• 7-day money-back guarantee: On your first monthly charge, you can request a full refund within 7 calendar days for any reason by emailing contactus@solvexaretail.com. Refund processed within 7 business days to the original payment source.
• Subsequent months: No pro-rata refunds are offered for partial months. When you cancel, your plan remains active until the end of the current billing period; auto-renewal is stopped.
• Downgrades take effect on the next billing cycle. The current cycle continues at the higher tier.

3. Enterprise / Annual contracts

Annual or custom contracts have refund terms defined in the individual Order Form. Absent specific terms, no refund is issued after 30 days from initial payment. Contact contactus@solvexaretail.com for enterprise cancellations.

4. How to cancel

1. Go to Billing → Upgrade and click Cancel Subscription, OR
2. Email contactus@solvexaretail.com from the account owner's registered email address.

You will receive a cancellation confirmation email within 24 hours.

5. What happens to your data after cancellation

• Days 0 – 30: Account moves to read-only. You can still log in to Admin → Export your data (CSV/JSON/PDF).
• Day 30: PII is scheduled for hard-deletion via our 30-day sweeper.
• Day 30 – 90: Backups still contain your data during rotation.
• Day 90: Backups purged. Anonymised transaction totals may be retained for statutory GST purposes only (7 years, no PII).

Recovery beyond Day 30 is not possible. Export your data before then.

6. Non-refundable situations

• Cancellation after the 7-day money-back window on your first charge.
• Suspension for breach of the Terms of Service (spam, fraud, illegal activity).
• Fees paid for third-party services (Razorpay processing fees, SMS carrier fees, etc.).
• Any support / consulting fees billed separately.

7. Downtime credits

If we experience unplanned downtime exceeding 4 hours in a rolling 30-day window, Paid Plan customers may request a pro-rata service credit (applied to the next billing cycle). Trial and free-tier users are not eligible. Credits are non-cash and non-refundable.

8. Chargebacks

Please contact us first at contactus@solvexaretail.com before initiating a chargeback with your bank. Unauthorised chargebacks may result in immediate account suspension pending resolution and may be reported to Razorpay for dispute.

9. Payment failures & grace period

If your renewal payment fails:

1. Day 0 – 3: We retry the payment automatically. You receive an email alert.
2. Day 3 – 10: Account moves to "Grace" state. All features work; amber banner shown in-app.
3. Day 10: Account becomes read-only. Data still accessible for export.
4. Day 30: Account scheduled for deletion (see Section 5).

Update your payment method any time from Billing → Upgrade.

10. Contact

Refund questions: contactus@solvexaretail.com
Response time: 2 business days
Solvexa Systems · Bengaluru, Karnataka, India